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How hoki103 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your account, process payments through DANA, OVO, or GoPay, and keep your access secure.

Account data protectionDANA, OVO, GoPay wallet privacyYour right to access your dataSecure data storageContact us to request changes

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PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to access, correct, or delete your personal data, the fastest route is our live chat — available directly from your account dashboard. You can also reach our support team by email for written requests that need a paper trail. For wallet-specific queries involving DANA, OVO, or GoPay transaction records, our account support team handles those separately from general enquiries so your request gets to the right person faster.

Team online

Live Chat

Open the chat icon from your account dashboard. This is the fastest way to raise a data access or correction request and get a direct response.

Email Support

Send a written data request to our support email address. We use this channel for deletion requests and anything that needs a documented response trail.

Account Help Desk

For wallet-linked data questions — DANA, OVO, or GoPay transaction records tied to your account — our account team handles these separately for faster resolution.

What We Collect and Why We Keep It

hoki103 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect information in two main categories. The first is account data: your name, email address, phone number, and the login credentials you create when you register. The second is transaction data: records of deposits and withdrawals processed through your chosen wallet — DANA, OVO, or

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GoPay — including timestamps and amounts. We do not store your full wallet PIN or payment credentials; those stay inside your own e-wallet app. We also collect device and session data — your browser type, IP address, and the pages you visit — to detect unusual
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access patterns and keep your account safe. Players in Jakarta and across Indonesia who use mobile browsers generate the same session logs as desktop users; we treat them identically. Data is retained for as long as your account remains active and for the period required under
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applicable local law. If you close your account, we delete or anonymise personal data that is no longer needed for legal or audit purposes. We do not sell your personal data to third parties. We may share data with payment processors strictly to clear your DANA,
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OVO, or GoPay transactions, and with fraud-prevention services where local law and eligible-region rules permit.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT DATA

Data Handling, Cookies, and Account Security

We use a combination of technical and operational measures to protect your data from the moment you log in to the moment you cash out. Encryption, access controls, and session monitoring are part of the standard setup. Here is how each area works in practice.

Data Encryption

All data moving between your device and our servers is encrypted via SSL. This covers login credentials, account details, and wallet transaction data for DANA, OVO, and GoPay.

Cookies and Session Tracking

We use cookies to keep your session active, remember your account preferences, and detect suspicious login attempts. You can manage cookie settings through your browser, though some account features require them.

Data Retention Policy

Account and transaction records are kept for the period your account is active and as long as local law requires after closure. Data no longer needed for legal or audit purposes is deleted or anonymised.

Your Access Rights

You have the right to request a copy of your data, ask us to correct inaccurate details, or request deletion where applicable law allows. Reach us via live chat or email to start that process.

Common Questions About Your Data and Privacy

Real questions we get from account holders about how their data is used, stored, and what they can do about it. If your question is not here, our live chat team can give you a direct answer.

We collect your name, email, phone number, and login credentials at registration. After that, we log transaction data each time you deposit or withdraw via DANA, OVO, or GoPay.

No. We never store your e-wallet PIN or password. Those stay inside your own wallet app. We only record the transaction reference, amount, and timestamp on our side.

Yes. Send your request via live chat or email support. We will verify your identity and provide your data within the timeframe required by applicable local law.

We retain data for the period required under local law for audit and compliance purposes. Once that period expires, personal data is deleted or anonymised — we do not keep it indefinitely.

We share data only with payment processors to clear DANA, OVO, and GoPay transactions, and with fraud-prevention services where local law permits. We do not sell your data to anyone.

Contact us through live chat or email with your request. Our team will confirm your identity, then action the correction or deletion in line with what applicable law allows for your region.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoHoki103 Glossary InfoEsports Free Fire

How hoki103 Handles Your Personal Information

How to Reach Us About Your Data

Live Chat

Email Support

Account Help Desk

Data Handling, Cookies, and Account Security

Data Encryption

Cookies and Session Tracking

Data Retention Policy

Your Access Rights

Common Questions About Your Data and Privacy

01 What personal data does hoki103 collect when I open an account?

02 Does hoki103 store my DANA, OVO, or GoPay PIN or wallet password?

03 Can I request a copy of all the data hoki103 holds on my account?

04 How long does hoki103 keep my account data after I close my account?

05 Does hoki103 share my data with third parties?

06 How do I ask hoki103 to delete or correct my personal information?

Privacy Policy

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