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Terms Conditions That Cover Your Account

These terms set out what you agree to when you open and use your hoki103 account — including how wallet payments via DANA, OVO, and GoPay are handled, what counts as acceptable use, and when we may suspend or close access.

Account eligibility rulesDANA, OVO, GoPay wallet scopeSuspension & closure conditionsJurisdiction-dependent accessContact path for disputes

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What These Terms Actually Cover

hoki103 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on hoki103, you confirm that you have read and accepted these terms in full. They apply to every session, every transaction, and every support interaction tied to your account. Deposits made through DANA, OVO, or GoPay are subject to the same terms

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as any other payment method — wallet rails do not create separate or reduced obligations. We may update these terms at any time; continued account use after a published update means you accept the revised version. If a specific provision conflicts with applicable local law in
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Indonesia, local law takes precedence for users in that region. We do not guarantee uninterrupted access — availability depends on local regulation and eligible regions. Account-sharing is not permitted; your credentials are your responsibility. Any attempt to exploit system errors, duplicate transactions, or circumvent wallet verification
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will be treated as a breach. Players in Jakarta can reach our support channel directly if a term is unclear before they proceed.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

Reach Us About These Terms

If a clause in these terms is unclear, or you need to dispute a decision made under them, we have three direct contact paths available. Use the one that fits how you move — live chat for quick clarification, email for formal disputes requiring a written record, and our Indonesia-facing support line for wallet-specific questions tied to DANA, OVO, or GoPay transactions.

Team online

Live Chat

Use live chat for fast clarification on any clause. Available directly from your account dashboard — no separate app or login needed to start a conversation.

Email Support

Send a formal dispute or terms-related request by email. We respond in writing so you have a record — useful for wallet transaction queries tied to GoPay or OVO.

Indonesia Account Help

For DANA or OVO wallet issues specifically tied to a terms question, our Indonesia-focused account team handles verification steps and eligibility checks directly.

HOW WE HANDLE THIS

Account Security & Policy Handling

Our approach to enforcing these terms is consistent and documented. Every account action — from wallet deposits to session closures — is logged against your account record. We store only what we need to operate your account, verify your identity, and process payments through DANA, OVO, or GoPay. If you want to know what data we hold, or request a change, the process runs through our account support team.

Data Retention

We retain your account data only as long as your account is active or as required under applicable local law. Closure requests trigger a standard review before data removal.

Wallet Verification

Wallet verification via DANA, OVO, or GoPay is part of account security — not a separate process. Mismatched wallet names and account names may pause withdrawal processing.

Account Access Control

We may restrict or suspend account access if terms are breached. You will be notified via the contact method registered to your account, and you can request a review within the stated period.

Policy Change Notification

When these terms change, we publish the update on this page and may send an in-app or email alert. Continued account use after the change date counts as acceptance.

Common Questions About These Terms

These are the questions we get most often about how our terms apply — specifically around account eligibility, wallet use, data handling, and what happens if something goes wrong. If your question is not covered here, reach our support team directly from your account dashboard.

Yes. All wallet methods — DANA, OVO, GoPay — are covered under the same terms. There are no separate or lighter rules for e-wallet deposits or withdrawals.

You will receive a notification at your registered contact. You can request a review through live chat or email. Funds held in your account balance are not forfeited during the review period unless a breach is confirmed.

Yes. Submit a data request through our email support channel. We will confirm what is held and the retention period. This applies to account data and wallet transaction records.

Account-sharing, exploiting system errors, duplicate wallet submissions, and providing false identity details all qualify as breaches. Each case is reviewed individually before any action is taken.

We post updates directly on this page with a revised effective date. For significant changes, we may also send an alert to your registered email or display a notice in your account dashboard.

Core terms are consistent, but access and eligibility depend on local law and your region. Where local regulation in Indonesia affects a specific clause, that regulation takes precedence.

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